Terms of sale

1. Who we are

These terms govern the sale of goods by opAurea Ltd, a company registered in England and Wales, whose trading address is 61 Bridge Street, Kington HR5 3DJ, United Kingdom (“we”, “us”). You can contact us at hello@opaurea.com.

By placing an order you accept these terms. Please read section 4 carefully — we sell on a payment-before-dispatch basis.

2. The goods we sell

We supply electronic components, motors, power systems and structural parts for radio-control models, robotics and electronics projects. Product descriptions, images and specifications are supplied by manufacturers and are for guidance. Minor variations in appearance, finish or revision may occur.

You are responsible for satisfying yourself that a part is suitable for your intended use. Where a specification is critical, ask us before ordering.

3. Orders and formation of contract

Placing an order is an offer to buy. We will acknowledge it by email with an order reference; that acknowledgement is not acceptance. A contract is formed only when we confirm dispatch of the goods.

We may decline or cancel an order at any point before dispatch if:

• an item is unavailable or has been discontinued by the manufacturer;
• a price or description was listed in error;
• we cannot lawfully ship the item to your delivery address; or
• we are unable to verify the details you have given us.

If we cancel and you have already paid, we refund you in full.

4. Prices and payment

Prices are shown in pounds sterling. The price that applies is the one displayed when you place your order. Delivery charges are not included in the prices shown on the website; they are calculated and shown on your invoice.

Payment is by bank transfer against an invoice. After you place an order we email you an invoice showing the goods, the delivery charge, the total due, our bank details and a payment reference. Please quote that reference when you pay, so we can match your payment to your order.

We dispatch only once cleared funds are received. Placing an order does not reserve stock indefinitely. If we have not received payment within 14 days of the invoice date we may cancel the order and release the goods.

We will never ask you to send payment to different bank details by email, text or phone. If you receive a message claiming our bank details have changed, do not pay — contact us first at hello@opaurea.com to verify it.

Where card payment is offered at checkout it is handled by Stripe; we never see or store your card details.

5. VAT and business customers

Where VAT applies it is shown on your invoice. If you are ordering as a business and need a VAT invoice or a purchase order number recorded, tell us in the order notes at checkout.

6. Delivery

We aim to dispatch in-stock orders within one working day of cleared payment. Delivery estimates are estimates, not guarantees, and time is not of the essence.

Risk in the goods passes to you on delivery. Ownership passes on our receiving payment in full. If nobody is available to accept a delivery, the carrier’s redelivery terms apply.

Please check your order on arrival and tell us within a reasonable period if anything is missing, damaged or incorrect.

7. Your right to cancel (consumers)

If you are a consumer in the UK you may cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of receiving the goods, and return them within a further 14 days.

Goods must be returned unused, complete and in a resaleable condition, with any sealed packaging intact. Return postage is at your cost unless the goods are faulty, incorrect or not as described. We refund within 14 days of receiving the goods back, including standard outbound delivery, but we may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to check the goods.

This right does not apply to goods that:

• have been made or sourced to your specification;
• have been soldered, cut, programmed or otherwise altered;
• are sealed consumables — adhesives, tapes and similar — once opened; or
• are lithium cells that have been charged, discharged or connected.

8. Returns by business customers

The statutory cancellation right in section 7 applies to consumers only. We may accept returns from business customers at our discretion, within 14 days of delivery, on unused and resaleable goods, and may apply a restocking charge. Contact us before returning anything.

9. Faulty goods

Nothing in these terms affects your statutory rights. If you are a consumer, the Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose and as described.

Contact us before returning a suspected fault so we can advise on the quickest resolution — often the manufacturer can diagnose an issue faster than a return can be shipped. Manufacturer warranties, where offered, are in addition to your rights.

We cannot treat as faulty any item damaged by incorrect wiring, reverse polarity, over-voltage, over-current, crash damage, water ingress, or use outside the manufacturer’s stated limits.

10. Lithium batteries

Lithium cells are shipped subject to carrier and dangerous-goods rules, which may restrict the destinations and services available and can lengthen transit times.

You are responsible for charging, storing, transporting and disposing of cells in accordance with the manufacturer’s instructions. Never charge unattended, never charge a damaged or swollen cell, and use a charger appropriate to the chemistry and cell count.

11. Safe and lawful use

Our products are components intended for assembly and use by people competent to do so. Some are not toys and are unsuitable for children.

You are responsible for complying with all laws applicable to how you use them, including any rules on radio spectrum and transmitter power, and any flying, site or insurance requirements that apply where you operate. We accept no liability for use that breaches those rules.

12. Export

You must not re-export goods in breach of any applicable export control or sanctions regime. Where an order is delivered outside the UK, import duties and taxes are payable by the recipient and are outside our control.

13. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

Subject to that, our total liability for any order is limited to the amount you paid for it. We are not liable for loss of profit, loss of use, damage to models or equipment into which parts are fitted, or any indirect or consequential loss. If you are a business customer, we are not liable for business interruption or loss of anticipated savings.

14. Privacy

We handle your personal data as described in our privacy notice.

15. Complaints

Email hello@opaurea.com and we will acknowledge your complaint and work with you to resolve it. If we cannot, your legal rights are unaffected.

16. General

If any provision of these terms is found to be unenforceable, the remainder continues in force. Our failure to enforce a term is not a waiver of it. We may update these terms; the version published when you place your order is the version that applies to it.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that a consumer resident elsewhere in the UK may bring proceedings in their own jurisdiction.